Managed Services

Oracle Applications and technologies are critical to a company’s success, yet many companies don’t have the staff or expertise to provide the level of support necessary for successful use of the applications. Tangenz Oracle Managed Services helps customers maximize their Oracle Applications and Technology investment by providing IT organizations with a cost-efficient yet high-quality alternative to hiring and managing expensive full time staff resources We provide a reliable, flexible and efficient approach to maintaining and improving customers’ Oracle Applications and Technologies. Our managed Services go beyond the traditional “monitor/reactive fix” application services to effective management and performance enhancement of Oracle applications so customers can get the most out of their Oracle investment


Scope of Services
Our Oracle Managed Services offering is tailored to customer requirements. We follow a structured process in which we meet with the customer and work out their standard and specific support requirements. The end result is a support service that is standards-based, yet focused on customer’s priorities and business needs. The fundamentals of the service include:

  • Incident Management
  • SLA Management
  • Change Management
  • Problem Management
  • Service Desk & Reporting
  • Software Upgrades
  • Performance Tuning
  • High Availability
  • Disaster Recovery
  • Hardware Refreshes
  • Major Change & Release Management
  • Service Management
  • Business Continuity Management
  • System Tuning & Capacity Planning

Supported Products and Technologies

Tangenz Oracle Managed Services offering can manage any Oracle application or technology for you across On-premises and Cloud. Our portfolio includes:

Why Tangenz
  • Dedicated team of Oracle certified Functional, Technical and DBA experts available on a 24/7 basis
  • A blend of regular on-site technical engagement and SLA-driven remote services that is customized to each customer's needs
  • Seamless transition from Implementations and Upgrades to Managed Services
  • Integrated Service Desk, Oracle Systems Monitoring, Oracle Knowledge Base and Service Management technology to support 24/7 operation
  • Advanced service reporting through measurable results, transparency and the opportunity to drive down costs through service improvement
  • Strict adherence to Oracle and industry best practices

Benefits

We take a long-term view of our customers’ organizations that ensures a joint focus on measurable business outcomes

  • Reduced and predictable IT costs
  • Improved processes and controls
  • Proactive patches and updates
  • Reduced upgrade risk and downtime
  • Improved Productivity
  • Far fewer average service requests
  • Faster time to resolution
  • World class security and compliance